Welcome to Oleu Furniture’s FAQ section! We’re a Cardiff-based family business dedicated to bringing you beautiful, affordable furniture with straightforward delivery options. Below you’ll find answers to our most common questions about products, delivery, payments and more.
Product Questions
Q: What types of furniture do you specialise in?
A: We offer a wide range of home furnishings including bathroom furniture, bedroom sets, living room furniture, home office pieces, and home improvement items. Our collection balances style with practicality for modern homes.
Q: Do you offer furniture assembly services?
A: Most of our furniture comes flat-packed with clear assembly instructions included. While we don’t currently offer professional assembly services, our items are designed for straightforward home assembly.
Q: Can I order samples before purchasing larger items?
A: Absolutely! We recommend ordering samples or smaller items first to check quality and sizing, especially when planning complete room makeovers. This helps ensure your larger furniture pieces will work perfectly in your space.
Delivery Information
Q: What delivery options do you offer?
A: We provide two convenient delivery services:
– Standard Shipping (£12.95 for orders under £50): 10-15 working days via DHL/FedEx with tracking
– Free Standard Shipping (orders over £50): 15-25 working days via EMS
All orders are processed within 1-2 working days from our Cardiff warehouse.
– Standard Shipping (£12.95 for orders under £50): 10-15 working days via DHL/FedEx with tracking
– Free Standard Shipping (orders over £50): 15-25 working days via EMS
All orders are processed within 1-2 working days from our Cardiff warehouse.
Q: Do you ship internationally?
A: Yes! We ship globally except to some remote areas and parts of Asia. International customers should note that customs fees may apply depending on local regulations, and delivery estimates may extend slightly during peak seasons.
Q: How will my furniture be packaged for delivery?
A: We take great care in packaging: items are securely wrapped in protective materials, flat-pack pieces are clearly labelled, fragile components receive special protection, and assembly instructions are included where needed.
Returns & Refunds
Q: What is your returns policy?
A: We offer a 15-day returns policy from receipt of delivery if you change your mind. Items must be in original, unused condition with all packaging intact. Please contact our customer service team to initiate a return.
Q: What if my furniture arrives damaged?
A: In the rare event of damage during transit, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund as appropriate under our quality guarantee.
Payment & Account
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption for all transactions, and you can choose to checkout via PayPal for additional payment security if preferred.
Q: Can I create an account to track my orders?
A: Yes! Account holders enjoy real-time order tracking and easier future purchases. You’ll receive tracking updates by email regardless of account status.
Customer Service
Q: How can I contact your customer service team?
A: Our friendly Cardiff-based team is available via email at [email protected]. We aim to respond to all enquiries within one working day.
Q: Where are you located?
A: We’re a family business based at 85 Tudor St, Cardiff, GB CF6J 2PV. While we don’t have a physical showroom, our online store offers comprehensive product information and images.
Still have questions? Don’t hesitate to reach out to our team at [email protected]. We’re committed to helping you create your perfect home with quality furniture and stress-free service.