Privacy Policy

At Oleu Furniture Shop (“we”, “us”, or “our”), we value your trust as a family-run furniture business serving customers worldwide. This Privacy Policy explains how we collect, use, protect, and share information when you visit oleufurniture.com (the “Site”) or purchase our quality home furnishings.

1. Information We Collect

To provide our furniture shopping experience, we collect:

• Personal Information: Name, email, phone number, shipping/billing addresses when you make purchases of bedroom sets, bathroom furniture, or other products
• Payment Information: Card details processed securely through PCI DSS compliant systems (we never store full card numbers)
• Order Details: Your selections of furniture items, delivery preferences, and special instructions
• Technical Data: IP address, browser type, device information for site functionality
• Communication Records: Emails to [email protected] and chat transcripts

2. How We Use Your Information

As a Cardiff-based family business, we use your data responsibly to:

• Process orders for furniture suites, home improvements, and decorating accessories
• Arrange international shipping to over 150 countries (excluding some regions)
• Provide customer support through our Cardiff team
• Improve our product offerings and website experience
• Prevent fraud and ensure payment security (using bank-grade encryption)
• Comply with legal obligations as a UK business

3. Data Sharing & Disclosure

We may share information with:

• Payment Processors: Visa, MasterCard, JCB, PayPal for transaction completion
• Shipping Partners: To deliver your furniture purchases globally
• Service Providers: Website hosting, IT support (under strict confidentiality)
• Legal Authorities: When required by law or to protect our business

We never sell your data to third-party marketers.

4. Data Storage & Security

Your information is protected with:

• Secure servers located in the UK/EEA
• PCI DSS compliance for all payment processing
• Encryption of sensitive data in transit and at rest
• Regular security audits of our systems

We retain order records for 7 years to comply with HMRC requirements.

5. Your Rights

Under GDPR and other privacy laws, you can:

• Access personal data we hold about you
• Correct inaccurate information
• Request deletion of non-essential data
• Object to certain processing
• Withdraw consent (where applicable)

To exercise these rights, contact [email protected].

6. Cookies & Tracking Technologies

Our Site uses:

• Essential Cookies: For shopping cart functionality and secure checkout
• Analytics Cookies: To understand how customers browse our furniture collections
• Marketing Cookies: For showing relevant product suggestions (you can opt-out)

Manage preferences via your browser settings or our cookie banner.

7. International Transfers

For international furniture deliveries, data may be transferred outside the UK/EEA with appropriate safeguards.

8. Children’s Privacy

We don’t knowingly collect data from children under 16. Our kids’ bedroom furniture is purchased by adults.

9. Policy Updates

We may update this policy periodically. Significant changes will be notified to customers.