As a family-run furniture business serving customers worldwide, we at Oleu Furniture Shop want you to be completely satisfied with your purchase of our quality home furnishings. If for any reason you’re not happy with your bedroom sets, bathroom furniture, or other items, please review our straightforward returns policy below.

Our Returns Promise

We offer a 15-day returns window from the date of delivery for most items in our collection, including:

  • Bathroom furniture and fittings
  • Bedroom furniture sets and beds
  • Living room furniture and bookcases
  • Decorating accessories and headboards

Please note: For hygiene reasons, we cannot accept returns on mattresses unless they arrive damaged or defective. Custom-made furniture items and paint products are also non-returnable unless faulty.

Simple Returns Process

Follow these steps to return or exchange your Oleu furniture:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our Cardiff team will respond within 2 business days with return instructions
  3. Package Securely – Use original packaging with all protective materials
  4. Ship Back – Return via tracked courier (you’re responsible for return shipping costs)
  5. Receive Refund – Processed within 5 business days of receiving your return

Exchange Process

If you’d like to exchange an item:

  1. Follow the same initial steps as returns
  2. Specify your preferred replacement item in your email
  3. We’ll calculate any price difference and process accordingly
  4. New item ships once original return is received

Return Request Template

Use this template when contacting us about returns or exchanges:

Subject: Return Request for Order #[Your Order Number]

Dear Oleu Furniture Team,

I would like to request a [return/exchange] for my order #[Order Number] placed on [Order Date].

Item(s) to return:
[Product Name] – [Quantity] – [Reason for Return]

Preferred resolution:
[Refund to original payment method/Exchange for [Product Name]]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Information

Once we receive and inspect your return:

  • Refunds are processed within 5 business days
  • Original shipping costs are non-refundable
  • Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank processing times may add 3-5 additional business days

Damaged or Defective Items

If your furniture arrives damaged:

  1. Take photos of the damage immediately
  2. Keep all packaging materials
  3. Contact us within 48 hours of delivery
  4. We’ll arrange replacement or repair at no cost to you

Our family business takes pride in offering quality home furnishings to customers worldwide (excluding some Asian and remote regions). If you have any questions about our returns policy, don’t hesitate to contact our Cardiff team at [email protected] or by post at 85 Tudor St, Cardiff, GB CF6J 2PV.

Thank you for choosing Oleu Furniture Shop for your home furnishing needs.