At Oleu Furniture Shop, we take pride in delivering quality home furnishings to your doorstep with care and efficiency. As a family-run business serving customers worldwide (excluding some Asian and remote regions), we want you to be completely satisfied with every purchase.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods:

1. Standard Shipping

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Flat rate: £12.95

2. Free Shipping

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Available for orders over £50

Note: Delivery times are estimates and may vary depending on your location and customs processing.

Our Returns Promise

We offer a 15-day returns window from the date of delivery for most items in our collection, including:

  • Bathroom furniture and fittings
  • Bedroom furniture sets and beds
  • Living room furniture and bookcases
  • Decorating accessories and headboards

Non-Returnable Items

For hygiene and practical reasons, we cannot accept returns on:

  • Mattresses (unless arrived damaged or defective)
  • Custom-made furniture items
  • Paint products

These items are only eligible for return if they arrive faulty or damaged.

Simple Returns Process

Step-by-Step Guide

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our Cardiff team will respond within 2 business days with return instructions
  3. Package Securely – Use original packaging with all protective materials
  4. Ship Back – Return via tracked courier (you’re responsible for return shipping costs)
  5. Receive Refund – Processed within 5 business days of receiving your return

Exchange Process

If you’d like to exchange an item:

  1. Follow the same initial steps as returns
  2. Specify your preferred replacement item in your email
  3. We’ll calculate any price difference and process accordingly
  4. New item ships once original return is received

Return Request Template

Use this template when contacting us about returns or exchanges:

Subject: Return Request for Order #[Your Order Number]

Dear Oleu Furniture Team,

I would like to request a [return/exchange] for my order #[Order Number] placed on [Order Date].

Item(s) to return: [Product Name] – [Quantity] – [Reason for Return]

Preferred resolution: [Refund to original payment method/Exchange for [Product Name]]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Information

  • Refunds are processed within 5 business days of receiving your return
  • Original shipping costs are non-refundable
  • Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank processing times may add 3-5 additional business days

Damaged or Defective Items

If your furniture arrives damaged:

  1. Take photos of the damage immediately
  2. Keep all packaging materials
  3. Contact us within 48 hours of delivery
  4. We’ll arrange replacement or repair at no cost to you

Need Help?

Our friendly Cardiff team is here to assist with any questions about our shipping or returns policy.

Contact us at [email protected] or by post at:

Oleu Furniture Shop
85 Tudor St
Cardiff, GB CF6J 2PV

Thank you for choosing Oleu Furniture Shop for your home furnishing needs.