1. Introduction

Welcome to Oleu Furniture Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website oleufurniture.com and all purchases made through it. By accessing our site and making purchases, you agree to be bound by these terms.

Our Commitment: As a family-run business specialising in quality home furnishings, we strive to provide transparent terms that protect both our customers and our business while maintaining the warm, personal service we’re known for.

2. Website Use

2.1 User Responsibilities

When using our website, you agree to:

  • Provide accurate account information
  • Not use our site for any unlawful purpose
  • Not attempt to gain unauthorised access to our systems
  • Not interfere with other users’ enjoyment of the site

2.2 Intellectual Property

All content on our website, including text, images, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

3. Product Information

3.1 Product Descriptions

We make every effort to accurately display our products, including:

  • Bathroom furniture and suites
  • Bedroom furniture sets and beds
  • Living room furniture and bookcases
  • Home improvement items and decorating accessories

However, slight variations in colour or finish may occur due to screen settings or natural materials.

3.2 Custom and Non-Returnable Items

Certain items cannot be returned for hygiene or practical reasons:

  • Mattresses (unless damaged/defective)
  • Custom-made furniture
  • Paint products

4. Ordering and Payment

4.1 Order Process

When you place an order:

  1. You receive an order confirmation email
  2. We process orders within 1-2 business days
  3. You receive shipping confirmation with tracking

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. We never store your full payment details.

4.3 Pricing and Availability

All prices are in GBP (£) and include VAT where applicable. While we strive to maintain accurate stock levels, occasionally items may become unavailable after ordering. In such cases, we will notify you promptly.

5. Shipping and Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
  • Free Shipping (orders over £50): EMS, 15-25 business days after dispatch

Delivery times are estimates and may vary based on location and customs processing.

5.2 Delivery Areas

We ship worldwide except to certain Asian and remote regions. Customers are responsible for any customs duties or import taxes.

6. Returns and Refunds

6.1 Returns Policy

We offer a 15-day returns window from delivery date for most items. To return:

  1. Contact us within 15 days at [email protected]
  2. Wait for return approval (within 2 business days)
  3. Package item securely in original packaging
  4. Ship via tracked courier (customer pays return shipping)

6.2 Refund Process

Refunds are processed within 5 business days of receiving your return. Original shipping costs are non-refundable. Bank processing may take 3-5 additional days.

6.3 Damaged Items

If your item arrives damaged:

  • Take photos immediately
  • Keep all packaging
  • Contact us within 48 hours
  • We’ll arrange replacement or repair

7. Liability and Disputes

7.1 Our Liability

Our liability is limited to the purchase price of the item. We’re not liable for:

  • Indirect or consequential losses
  • Incorrect use of products
  • Events beyond our reasonable control

7.2 Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Changes to These Terms

We may update these terms periodically. The current version will always be available on our website. Continued use after changes constitutes acceptance.

9. Contact Us

For questions about these terms:

Oleu Furniture Shop
85 Tudor St
Cardiff, GB CF6J 2PV
Email: [email protected]